Contact Us – Your Dedicated Support Hub

At Safiri by Citrus, we put you first. Our smart, safe, and seamless support system is designed to keep you moving forward, every mile of the way.

Comprehensive Support Options

Reach out through the channel that suits you best:

Phone Support

  • Support Hotline

    +254 700 123 456

  • Request Callback

  • Phone Support Hours

    Monday to Friday: 8:00 AM - 8:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Sunday: Closed

Email Support

  • Support Email Address

    support@safiribycitrus.co.ke

  • Response Time

    We aim to respond within 24 hours during business days.

  • Email Categories

    Please include your query category in the subject line for faster processing:

Streamlined Contact Form

Our easy-to-use contact form lets you provide essential details quickly:

Driver Information

Message Details

Supported formats: JPG, PNG, PDF (Max size: 5MB)

Privacy & Communication Preferences

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Thank You for Contacting Us!

Your inquiry has been received. A support ticket has been created.

You will receive an email notification shortly at .

Our team will respond to your query within 24 hours during business days.

Robust Help Center

Find answers fast with our dedicated Help Center:

FAQs

Access clear, concise answers on various topics:

View All FAQs

Tutorials

Follow step-by-step guides to get the most out of your driver app:

View All Tutorials

Troubleshooting Guides

Resolve common issues with our expert guides:

View All Guides

Connect with Us on Social Media

Stay updated and engaged by connecting with Safiri by Citrus on:

Operating Hours & Privacy Preferences

Support Availability

Weekday Hours

Monday - Friday: 8:00 AM - 8:00 PM EAT

Weekend Hours

Saturday: 9:00 AM - 5:00 PM EAT

Sunday: Closed (Email support only)

Holiday Schedule

Limited support on public holidays: 10:00 AM - 4:00 PM EAT

View Full Holiday Schedule

Your Privacy Matters

Communication Preferences

Manage how and when we contact you through your account settings.

Data Handling

Review our comprehensive data handling policies to understand how we protect your information.

View Data Policy

Opt-Out Options

You can opt-out of non-essential communications at any time through your profile settings.

We Value Your Feedback

Your insights drive our continuous improvement. Use our feedback system to:

Experience Unmatched Support

Contact Safiri by Citrus today and experience a support system that is as smart, safe, and seamless as the transport solutions we deliver. We're here to ensure every journey is a success.

Contact Us Now Call Support